Thank you for visiting and shopping at V. Chapman. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If a significant delay is expected in a shipment of your
order, we will contact you via email or telephone.
Customers are responsible for their shipping costs and return shipping costs. We do not refund shipping costs if an item is returned. The cost of the shipping will be deducted from your refund.
If you are exchanging an item, we will cover the cost to ship the new item to you. If the exchanged item is returned, the exchange shipping costs will be deducted from the refund.
We have a flat fee of $10 that will be deducted from the return for your pre-paid return label. This cost will be deducted at the time of the refund.
If you are requesting an overnight shipment we suggest contacting firstname.lastname@example.org to notify us of the rushed shipment. We cannot guarantee overnight shipments. We suggest choosing UPS for overnight shipments. V. Chapman is not responsible for shipping costs if the shipment does not arrive on time.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
The delivery time is an estimated delivery time. We cannot guarantee it will arrive by that date as it is only an estimate.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
We strongly recommend choosing UPS or DHL for international shipping.
Customs, Duties and Taxes
V. Chapman is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Every country's duties and taxes are different. These taxes are issued from your country. They are not issued by V. Chapman. We cannot estimate what they will be. Please note these duties can be expensive and are out of our control.
If a package is refused and sent back to us, you will be responsible for the duties and shipping fees incurred when the package is sent back to us. If a package is refused and left unclaimed, we will not issue any refunds.
V. Chapman is not liable for any products damaged, lost or stolen during shipping. Once a package is has been shipped and is with the carrier, we are no longer responsible for it. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you are not satisfied with your purchase you may return it for a refund or exchange within 14 days of the ship date. Please note no returns, exchanges, or credits will be issued after the 14 days period. If we receive an item after the 14 day time frame, we will notify you and send the item back to you at your expense.
Please note we only accept items for return or exchange that are in their original condition, have not been worn, altered or washed, are without make-up marks, and with all tags attached. If an item is returned and not in its original condition, we will send it back to you at your expense - no exceptions.
In order to return an item, please visit our Return Portal
If you have a question about your return, you may email us at email@example.com. Customer service will respond to your email during office hours Monday-Friday 10:00am - 4:30pm PST. Customer service will respond within 1-2 days of receiving your return request (business days- we will not respond on the weekend).
Returns for international orders must be initiated within 20 days of the ship date. Please note no returns, exchanges, or credits will be issued after the 20 days period. If we receive an item after the 20 day time frame, we will notify you and send the item back to you at your expense.
You will be responsible for the cost of return shipping and obtaining a return label.
We are unable to offer exchanges for international orders at this time. If you would like a different size, please follow the return guidelines and place a new order for the desired item.
Refunds (if applicable)
Once we have received your return we will inspect it. If it passes inspection, we will issue you the refund and you will be notified. If it does not pass inspection or arrives outside of the 14 day window, we will notify you.
Please note we do not refund shipping costs.
Return label - We have a flat fee of $10 that will be deducted from the return for your pre-paid return label.
Please allow us up to 5 days to process the refund after the item arrives back at our studio and is approved. Once we process the refund, it can take between 3-14 days for the funds to appear on your statement.
Late or missing refunds (if applicable)
If you haven’t received a refund, first check with your bank account or credit card company.
Please note it can take between 3-14 days for a refund to process with your credit card company or bank.
If it has been 14 days and you have checked with your bank or credit card company and still have not received your refund, please contact us at firstname.lastname@example.org.
Customers are responsible for their shipping costs and return shipping costs. We do not refund shipping costs. The cost of the shipping will be deducted from your refund.
Sale items (if applicable)
There are no returns or exchanges on sale items.
Black Friday/Cyber Monday Discounted Items
Items purchased at a discount during Black Friday/Cyber Monday are available for return for refund, exchange, or store credit. You will have 14 days from the order ship date to initiate a return or exchange through our Return Portal. Returns or exchanges will not be accepted after the 14 day window. No exceptions.
All items marked as "Final Sale" are ineligible for return or exchange.
V. Chapman does not extend price adjustments or partial refunds on orders made prior to or after the promotion. No exceptions.
Special Order Items
We do not offer refunds, exchanges or store credits on specially ordered items.
Please note we do not offer alterations. However, we can assist you with how to alter your item if need be.
Lost or Stolen Packages
Please note we are not responsible for lost or stolen items or any circumstances that happen after we have shipped an item. Once an item has been shipped, we are no longer responsible for it. Once the item has been shipped it is the responsibility of the shipping carrier. If you have not received your item in a timely manner, please contact the shipping carrier with the tracking number provided to you.