If you are not satisfied with your purchase you may return it for a refund or exchange within 14 days of the confirmed delivery date of your package. We must receive your package back with-in 14 days after you receive the package. Please note no returns, exchanges, or credits will be issued after the 14 days period. If we receive an item after the 14 day time frame, we will notify you and send the item back to you.
Please note we only accept items for return or exchange that are in their original condition, have not been worn, altered or washed, are without make-up marks, and with all tags attached. If an item is returned and not in its original condition, we will send it back to you.
In order to return an item, please e-mail firstname.lastname@example.org for approval and return instructions. You must include your name and order number on the inside of the box to receive a refund or exchange.
Refunds (if applicable)
Once we have received your return we will inspect it. If it passes inspection, we will issue you the refund and you will be notified. If it does not pass inspection or arrives outside of the 14 day window, we will notify you. Please note we do not refund shipping costs. If you request a return shipping label, the cost of the return label will be deducted from the return amount.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to 2 weeks for a refund to appear on your credit card statement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
There are no returns or exchanges on sale items.
Black Friday/Cyber Monday Discounted Items
Items purchased at a discount during Black Friday/Cyber Monday are available for exchange or store credit only. No refunds will be issued on discounted items. You have 14 days from the confirmed date you receive the items to send them back for exchange or store credit. Items received after the 14 day window will not be applicable for exchange or store credit.
Dahlia in Sage Flash Sale
Any purchase of Dahlia in Sage from March 29th, 2020 - April 19th, 2020 with a 40% discount will not be eligible for refund. It is only available for size exchange or Store Credit.
Exchanges (if applicable)
If you would like to exchange your purchase for another size please contact firstname.lastname@example.org to request the exchange and for further instructions. We do not pay for the return shipping. We will pay to ship the new size back to you.
Special Order Items
We do not offer refunds on specially ordered items. We can offer an exchange or credit if you are not satisfied with your special order.
Please note we do not offer alterations. However, we can assist you with how to alter your item if need be.
Please note we are not responsible for lost or stolen items or any circumstances that happen after we have shipped an item. If you have not received your item in a timely manner, please contact the shipping carrier with the tracking number provided to you. If you need further assistance with a lost package, you may contact email@example.com.