How to process a return or exchange for U.S. Customers:
Returns or exchanges must be initiated within 14 days of the order ship date.
2. Type in your order number and shipping zip code.
3. Follow the steps and choose to return or exchange your item.
4. Pack your items in their original packaging. You must include your packing list and make sure to seal up the box on all sides to ensure there are no damages to your item during the return.
Please note we only accept items for return or exchange that are in their original condition, have not been worn, altered or washed, are without make-up marks, and with all tags and accessories (including ties, belts, straps etc.) attached. If an item is returned and not in its original condition, we will send it back to you at your expense - no exceptions.
5. Print the return label and ship the item back within 3 days of receiving your label.
Frequently Asked Questions
What is the return Policy time frame?
- You have 14 days from the date the item was shipped to initiate a return.
If I chose to exchange my item, how long does it take?
- Once we receive your item back, we will ship the new item out within 5 business days. Good news! Exchanges are free! However, if you are in a rush, we recommend placing a new order for your desired item.
How much does a return label cost?
- We have a flat fee of $10 that will be deducted from the return for your pre-paid return label. This cost will be deducted at the time of the refund.
How long does my refund take?
- Please allow us up to 5 business days to process the refund after the item arrives back at our studio.
Once we process the refund, it can take between 3-14 days for the funds to appear on your statement.
What items can I return for a refund?
- All items that are not marked as "Final Sale" on their product page are eligible for a refund! All jewelry items, sale items, and masks are final sale items and are not eligible for a refund.
If I used my 10% first time purchase discount code, is my item eligible for a return?
- Yes! You may still return your item if it doesn't work out for you.
Will my initial shipping cost be refunded when I return my item?
- Unless your initial shipping cost said "free shipping," it will NOT be refunded when you return your item.
International Returns (non U.S. customers)
You may return your item for a refund. The return must be initiated with-in 20 days of the orders ship date. Please visit our Return Portal to initiate the return.
You will be responsible for obtaining a return label and for the cost of the return shipping. We are not able to offer exchanges for international orders at this time. If you need a different size, please place a new order for the desired size.
International Orders
Customs, Duties and Taxes
Customs and duties are NOT included in the price.
V. Chapman is not responsible for any customs fees and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Every country's duties and taxes are different. These taxes are issued from your country. They are not issued by V. Chapman. We cannot estimate what they will be. Please note these fees can be quite high, so please make sure you understand the additional costs you will incur before making your purchase.
If a package is refused and sent back to us, you will be responsible for the duties and shipping fees we will incur when the package is sent back to us. If a package is refused and left unclaimed, we will not issue any refunds.
For further details on our return policy, please refer to the below!
If you are not satisfied with your purchase you may return it for a refund or exchange within 14 days of the ship date. Please note no returns, exchanges, or credits will be issued after the 14 days period. If we receive an item after the 14 day time frame, we will notify you and send the item back to you at your expense.
Please note we only accept items for return or exchange that are in their original condition, have not been worn, altered or washed, are without make-up marks, and with all tags and accessories (including ties, belts, straps, etc.) attached. If an item is returned and not in its original condition, we will send it back to you at your expense - no exceptions.
In order to return an item, please visit our Return Portal.
If you have a question about your return, you may email us at love@vchapmanstudio.com. Customer service will respond to your email during office hours Monday-Friday 10:00am - 4:30pm PST. Customer service will respond within 1-2 days of receiving your return request (business days- we will not respond on the weekend).
Refunds (if applicable)
Once we have received your return we will inspect it. If it passes inspection, we will issue you the refund and you will be notified. If it does not pass inspection or arrives outside of the 14 day window, we will notify you.
Please note we do not refund shipping costs.
Return label - We have a flat fee of $10 that will be deducted from the return for your pre-paid return label.
Please allow us up to 5 business days to process the refund after the item arrives back at our studio and is approved. Once we process the refund, it can take between 3-14 days for the funds to appear on your statement.
Late or missing refunds (if applicable)
If you haven’t received a refund, first check with your bank account or credit card company.
Please note it can take between 3-14 days for a refund to process with your credit card company or bank.
If it has been 14 days and you have checked with your bank or credit card company and still have not received your refund, please contact us at love@vchapmanstudio.com.
Shipping Costs
Customers are responsible for their shipping costs and return shipping costs. We do not refund shipping costs. The cost of the shipping will be deducted from your refund.
Sale items (if applicable)
There are no returns or exchanges on sale items.
Black Friday/Cyber Monday Discounted Items
Items purchased at a discount during Black Friday/Cyber Monday are available for return for refund, exchange, or store credit. You will have 14 days from the order ship date to initiate a return or exchange through our Return Portal. Returns or exchanges will not be accepted after the 14 day window. No exceptions.
All items marked as "Final Sale" are ineligible for return or exchange.
V. Chapman does not extend price adjustments or partial refunds on orders made prior to or after the promotion. No exceptions.
Alterations
Please note we do not offer alterations. However, we can assist you with how to alter your item if need be.
Lost or Stolen Packages
Please note we are not responsible for lost or stolen items or any circumstances that happen after we have shipped an item. Once an item has been shipped, we are no longer responsible for it. Once the item has been shipped it is the responsibility of the shipping carrier. If you have not received your item in a timely manner, please contact the shipping carrier with the tracking number provided to you.
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If the item is defective, you must contact our customer service team at love@vchapmanstudio.com within our 14-day Return Policy.
