If you are not satisfied with your purchase you may return it for a refund or exchange within 14 days of the confirmed delivery date of your package. We must receive your package back with-in 14 days after you receive the package. Please note no returns, exchanges, or credits will be issued after the 14 days period. If we receive an item after the 14 day time frame, we will notify you and send the item back to you at your expense.
Please note we only accept items for return or exchange that are in their original condition, have not been worn, altered or washed, are without make-up marks, and with all tags attached. If an item is returned and not in its original condition, we will send it back to you at your expense - no exceptions.
In order to return an item, please e-mail firstname.lastname@example.org for approval and return instructions. You must include your name and order number on the inside of the box to receive a refund or exchange. Customer service will respond to your email during office hours Monday-Friday 10:00am - 4:30pm PST. Customer service will respond within 24 hours of receiving your return request (business days- we will not respond on the weekend).
Refunds (if applicable)
Once we have received your return we will inspect it. If it passes inspection, we will issue you the refund and you will be notified. If it does not pass inspection or arrives outside of the 14 day window, we will notify you. Please note we do not refund shipping costs. If you request a return shipping label, the cost of the return label will be deducted from the return amount.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to 2 weeks for a refund to appear on your credit card statement.
Late or missing refunds (if applicable)
If you haven’t received a refund, first check with your bank account or credit card company.
Please note it can take between 3-14 days for a refund to process with your credit card company or bank.
If it has been 14 days and you have checked with your bank or credit card company and still have not received your refund, please contact us at email@example.com.
Customers are responsible for their shipping costs and return shipping costs. We do not refund shipping costs. The cost of the shipping will be deducted from your refund. If you request a return label, the cost of the return label will also be deducted from the refund.
Sale items (if applicable)
There are no returns or exchanges on sale items.
Black Friday/Cyber Monday Discounted Items
Items purchased at a discount during Black Friday/Cyber Monday are available for exchange or store credit only. No refunds will be issued on discounted items. You have 14 days from the confirmed date you receive the items to send them back for exchange or store credit. Items received after the 14 day window will not be applicable for exchange or store credit.
Dahlia in Sage Flash Sale
STAYSAFE2020 Promotional CodeAny items purchased using the STAYSAFE2020 promotional code will be subject to the normal 14 day return policy for refund or store credit. Any items that are currently on sale and purchased with the code will be subject to the normal sale policy of no refunds. Please note this offer can only be applied to new orders or orders placed between 4/10/2020 - 5/1/2020.
Any purchase of Dahlia in Sage from March 29th, 2020 - April 19th, 2020 with a 40% discount will not be eligible for refund. It is only available for size exchange or Store Credit.
Exchanges (if applicable)
If you would like to exchange your purchase for another size please contact firstname.lastname@example.org to request the exchange and for further instructions. We do not pay for the return shipping. We will pay to ship the new size back to you.
Special Order ItemsWe do not offer refunds, exchanges or store credits on specially ordered items.
Please note we do not offer alterations. However, we can assist you with how to alter your item if need be.
Please note we are not responsible for lost or stolen items or any circumstances that happen after we have shipped an item. Once an item has been shipped, we are no longer responsible for it. Once the item has been shipped it is the responsibility of the shipping carrier. If you have not received your item in a timely manner, please contact the shipping carrier with the tracking number provided to you.