The Vivian Dress in Chartreuse Windsor Brocade

Return Policy (U.S. Only)

Returns and exchanges must be initiated through our Return Portal within 14 days of the order delivery date. 

Returns must be shipped within 3 business days of receiving the return label. 

Orders are eligible for return for refund to the original form of payment, return for store credit, or size exchange for items of the same style and color. 

We have a flat fee of $10 that will be deducted from the return for your pre-paid return label. This cost will be deducted at the time of the refund.

1. Visit our Return Portal.

2. Type in your order number and shipping zip code.

3. Follow the steps and choose to return or exchange your item.

4. Pack your items in their original packaging. You must include your packing slip and seal up the parcel on all sides to ensure there are no damages to your item during the return. 

5. Print the return label and ship the item back within 3 days of receiving your label. 

Additional Returns Information

Please note no returns, exchanges, or credits will be issued after the 14-day period. If we receive an item outside of our policy timeframe, the item will not be accepted. We will notify you and send the item back to you at your expense.

Please note we only accept items for return or exchange that are in their original condition, have not been worn, altered or washed, are without marks or stains, and with all accessories (including ties, belts, straps etc.) attached and any garment bags included. All tags must be intact, attached in their original location, and must not be tampered with or broken.

Items must not have been worn or used in photography shoots, social media posts, online, commercially, or for personal gain.

Every garment has a tag attached which states, "Please note this garment is not returnable if this tag is removed." If this tag is removed, tampered with, or broken, the garment is no longer returnable.

V. Chapman reserves the right to deny any return or exchange if the merchandise returned does not comply with our Return Policy requirements.

If you receive an item that is damaged or defective, you must contact us at love@vchapmanstudio.com within 48 hours of delivery. 

Customers are responsible for all shipping costs, which includes the initial cost of shipping, Route shipping protection/insurance, and $10 for the cost of return shipping. We do not refund shipping costs. The cost of the shipping will be deducted from your refund. 

Once we have received your return, please allow 1-2 weeks for return processing. If you have requested a return for refund, please note that your bank may require an additional 3-14 business days to process and post the refund to your account. 

Sale items that are marked as FINAL SALE on their product page are final sale and ineligible for return or exchange. No exceptions. 

All jewelry items and masks are final sale items.

Exchanges

Orders are eligible for size exchanges for items of the same style and color within 14 days of the order delivery date. 

Good news! Exchanges are free and can be requested through our Return Portal! 

Please note we must receive the original item back to our studio in order to ship out any exchanged items. 

Once we have received the original item back to our studio, please allow 1-2 weeks for exchanges to be processed. It may take 1-3 business days for exchanges to ship once processed. 

Please note exchanges are shipped using ground shipping.

If you need the item by a certain date, we highly recommend initiating a return for refund or store credit and placing a new order for your desired item with overnight shipping. 

Please note if the exchanged item is returned for refund, the initial and return shipping costs will be deducted from the refund. 

International Return Policy

International orders are eligible for return within 20 days of the order delivery date.

Returns must be initiated through our Return Portal. 

You will be responsible for obtaining a return label and for the cost of the return shipping. 

Returns must be shipped within 3 business days of initiating the return. 

At this time, we do not offer exchanges on international orders.

If you would like a different size or item, please initiate a return for refund or store credit and place a new order for the desired item separately.

Customs, duties, and taxes are not included in the price. Please note no shipping costs, duties, taxes, etc. will be refunded.

V. Chapman is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Every country's duties and taxes are different. These taxes are issued by your country. They are not issued by V. Chapman. Please make sure you understand the additional costs you will incur before placing your order. For further information, please contact your local customs office.

If a package is refused and returned to sender, you will be responsible for the customs, duties, taxes, and any additional shipping fees we will incur in order to return the package back to us. If a package is refused and left unclaimed, we will not issue any refunds. 

If you have any additional questions about your return, you may email us at love@vchapmanstudio.com.

Customer service inquiries are responded to during office hours Monday-Friday 10:00am - 4:30pm PST, excluding holidays. Customer service will respond within 1-2 business days of receiving your request.